Complaints and returns
This page describes how to file a complaint, withdraw from a contract and obtain a refund, in accordance with the Serbian Consumer Protection Act.
Withdrawal within 14 days
A consumer may withdraw from a distance contract within 14 days of receiving the goods, without giving a reason.
Notify us in writing at info@serbiasale.com or by post to Dvadesetsedmog marta 9, 11050 Beograd (Zvezdara), Serbia, quoting your order number.
Goods must be returned undamaged, in the original packaging and with all accompanying documentation. The consumer bears the cost of returning the goods, unless the goods were delivered in error or are defective.
The seller refunds the amount paid within 14 days of receiving the returned goods.
Complaint for lack of conformity
If the delivered goods do not conform to the contract, the consumer may file a complaint within two years of receiving them.
A complaint must be accompanied by the invoice or another proof of purchase.
The seller responds in writing or electronically without delay, and no later than 8 days from receiving the complaint.
If the complaint is justified, the seller resolves it within 15 days of submission, or 30 days for technical goods and furniture.
What a complaint should contain
- name and contact details of the person filing it
- order or invoice number
- the item the complaint relates to
- description of the defect
- the requested remedy (repair, replacement, price reduction or termination)
Damaged parcel
Please inspect the parcel in the courier's presence. If the packaging is visibly damaged, refuse the delivery or make a damage report with the courier and notify us immediately.
Refunds
Refunds are made to the bank account provided by the consumer, or by the same method used for payment.
Contact for complaints
Nodus ICT Solutions D.O.O. Boljevac, Dvadesetsedmog marta 9, 11050 Beograd (Zvezdara), Serbia. E-mail: info@serbiasale.com. Phone: +381 63 337760.